Terms + Conditions

TERMS AND CONDITIONS

These terms and conditions govern your use of the Tessuti online store. By placing an order, you agree to and are bound by these terms. If you are unwilling to comply with these terms then you may not use Tessuti online store.

PRICING AND PAYMENT

All prices on the Tessuti online store are given in New Zealand Dollars exclusive of delivery costs.

We accept payment by direct transfer (from NZ customers only), credit card, Laybuy (NZ only) and Afterpay (NZ only). Credit card payments are processed by Shopify Payments. No card details are stored by Shopify Payments.

Tessuti online store has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable. Please see our Shipping + Returns page for more information about delivery costs and delivery dates.

DISCOUNT INCLUSIONS AND EXCLUSIONS

Our TESSUTI10 and WELCOMEBACK10 discount codes are available on the following collections only and on orders over $100 only. One use per customer.

Andrée Jardin, Anke Dreschsel, Ay Illuminate, Baina Organic Towelling, Charvet Éditions, Christian Tortu, David Mellor Design, DCW éditions Paris, Elena Deshmukh Cards, Erbavoglio Milano, Fischersund, FLATOUTBear, Good & Co, Innate, J. Hannah, Joska & Sons, Klay, Laguiole Cutlery, Laing Home, Leaves and Flower Tea, Libeco Belgian Linen, Lothantique, Maison de Vacances, Martino Gamper, Miller et Bertaux Parfum, Missoni Home, Monastery Skincare, Nodi Handwoven Rugs, Oddity Fragrance, Oeuvres Sensibles, Papier d'Arménie, Parfums De La Bastide, R+D.LAB, Rachel Carley Design, Raduga Grez Wooden Toys, Sika Design, Slow Design Florence, Supernal, Tsé & Tsé Associées, Walker & Bing, Weebits Babywear, Wundaire Ceramics.

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. We have a physical store which shares the stock inventory so if an item in our physical store is purchased and sold the same time an order for the item online is processed then the online item will not be available. In this case, we will inform you as soon as possible and do our best to fulfil the order, cancel the order or help in any other way we can.

Some products are only available to customers in New Zealand due to shipping restrictions. This will be specified in the description of the product page.

ONLINE PROCESS

We must receive payment in full before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Items will then be dispatched once payment has been received. For more information regarding delivery dates and times please refer to the Shipping and Returns page.

CANCELLATIONS

Once an order has been placed you are welcome to cancel or make order adjustments prior to order dispatch. Note: orders are typically dispatched same or next day.

CONTENT ACCURACY

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Prices on the site are current at the time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing but are unable to warrant the site be error-free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the products on this website.