Yes, Tessuti ships internationally, for more information on our shipping policy and guide here.

Delivery times vary depending on your location. Within New Zealand, orders typically arrive within a few working days. International orders generally take 1–2 weeks, depending on the courier service and destination. Please note these timeframes may vary during peak sales periods such as Christmas or public holidays.

An additional shipping cost applies to fragile or oversized items that require special handling. If your order includes these items, a further shipping charge may be applied after checkout, based on our courier partner’s quote. You can check the product description to see if an item is classified as fragile or oversized. For more information, please refer to our Fragile & Oversized Shipping Policy here.

Yes, Tessuti ships fragile and oversized items both nationwide and internationally. Please note that these items may incur an additional shipping cost after your order is placed, depending on courier requirements. For more information, please refer to our Fragile & Oversized Shipping Policy here.

Orders are typically processed within 1-2 business days, excluding weekends and public holidays.

Returns are accepted under certain conditions - please review our full policy for eligibility and timeframes here.

Gift returns or exchanges may be possible depending on the item and certain condition. Please review our Return and Exchange Policy here.

All Sale Items are final and cannot be returned or exchanged. For more information, please refer to our Returns Policy here.

Online purchases can be returned in-store, subject to certain conditions. Please refer to our Returns Policy here for full details.

Tessuti can have your gift sent directly to the recipient by simply entering their delivery address at checkout, tick 'Complimentary Gift Wrapping' before checkout and we’ll take care of the rest and ensure your order is beautifully packed and sent straight to them.

Gift vouchers are available to purchase both online and in-store. You can purchase an online gift voucher here. Please note, online gift vouchers are redeemable online only, and in-store vouchers are redeemable in-store only.

Yes, Tessuti offers a complimentary gift wrapping option. Once your item is added to cart, you can select the “Complimentary Gift Wrapping” option before proceeding to checkout. There is also an “Order Note” section where you can include any special messages or instructions.

Gift returns or exchanges may be possible depending on the item and its condition. For more information on our Return please review our Policy here.

You can explore Tessuti's Wedding Gift Collection here. Additionally, please feel free to email us at shop@tessuti.co.nz for any further gifting enquiries.

Pre-orders are available on selected items and depend on stock availability and ordering cycles. In some cases, we are able to place pre-orders within our ordering timeframe. If you’d like to check whether an item will be restocked, or wish to be added to a waitlist or pre-order please contact us at shop@tessuti.co.nz

Orders can be cancelled as long as they have not yet been dispatched. Once an order has been shipped, we’re unfortunately unable to cancel it, but you may be able to return it in line with our returns policy.

We can make changes to your order if it has not yet been processed or dispatched. Please contact us as soon as possible at shop@tessuti.co.nz along with your Order #

Yes, click & collect is available through checkout. You’ll receive confirmation once your order is ready for pickup.

If you have received an incorrect item, please contact us within 48 hours of receiving your order at shop@tessuti.co.nz including a photo of the item and your order number.

To preserve the quality of your towels, we recommend a gentle care approach. Before first use, soak in cold water for a few hours to help improve absorbency. Then wash separately in cold or warm water using a mild detergent. Avoid bleach, fabric softeners, and harsh chemicals. Tumble dry on low or line dry where possible. Following these steps will help maintain the softness, colour, and finish of premium towels over time.

Slight variations in colour, texture, or form are a natural part of the beauty of handmade and artisanal pieces. These subtle differences are what make each item unique, with its own individual character and charm.

We recommend hand washing with mild soap and warm water, avoiding harsh detergents or abrasive sponges. Avoid sudden temperature changes, and only use in the dishwasher or microwave if specified by the maker. For upkeeping ceramic products we recommend the Astier de Villatte Pierre Magique Baise Roses available here.

Many of our pieces are produced in small quantities or limited runs, reflecting their artisanal nature and ensuring they remain unique and not widely available elsewhere. For any further enquiries, please feel free to contact us at shop@tessuti.co.nz

Our collections are sourced from both New Zealand artisans and International makers, including renowned European design houses celebrated for their craftsmanship, quality, and considered design.

If your item arrives damaged, please contact us immediately at shop@tessuti.co.nz with a photo of the item and your order number so we can assist you promptly.

If your order hasn’t arrived within the expected timeframe, please contact us at shop@tessuti.co.nz and we’ll follow this up with the courier for you.

Please contact us immediately at shop@tessuti.co.nz. If your order hasn’t been dispatched, we may still be able to update the address.